Return and exchange policy
SPEEDLAB SHOP will make every effort to provide you with the products listed in your order confirmation. However, there may be times when it is impossible for us to supply such products because, for example, a stock issue. In these cases we will contact you to inform you and suggest alternative products that you may wish to purchase.
Before the actual dispatch of your order, it can still be canceled. Please send us your request as soon as possible using the contact form or call us by phone. Should the payment have been charged already, it will be refunded in a timely manner.
Pack everything you want to return to SPEEDLAB carefully and include your order number. Remove the old shipping label and attach the return label to the package. You can return the package at DHL and Hermes stations. For all other countries: Please contact us with your return request and our customer service will arrange the process.
SPEEDLAB covers the return costs within Germany.
Revocations from non-EU countries have to be shipped at your own expense.
In case of defective items and warranty claims please contact our customer service via phone (+4970229777818, Mo-Fri 9 am to 5 pm, Sat 9 am to 1 pm) or send us an e-mail to firstname.lastname@example.org
All merchandise must be returned unworn, unwashed, unused and with original tags attached to the merchandise.
Customers from Germany, the EU and world:
If you need to return an item, please contact us at (email) with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
After you have contacted us, you will receive a free shipping label for your return (within Germany only). For all other EU countries, the shipping label will be offset with 8 € against the value of the returned goods. For all other countries outside EU, the returned item must be shipped at your own expense.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
A return will be processed at SPEEDLAB within a few working days. Once your request has been successfully processed it will be confirmed by e-mail. A possibly necessary refund will be processed directly afterwards.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges & Returns.
If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Silverback Technologies GmbH, Ohmstrasse 18, 72622 Nuertingen, Germany.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.