You have the legal right to revoke your purchase contract within 14 days without giving an explicit reason. The revocation period of 14 days starts when you or a third party other than the delivery agent accept the purchased goods. In case of multiple separate deliveries from one order, the period starts upon delivery of the last package or piece of the order.
To initiate the revocation process, please write to us:Silverback Technologie GmbH
Tel: +49 7022 9777 818
that you wish to revoke your order. To be legally valid, your revocation must be in written form, via postal letter or e-mail.
Pack everything you want to return to SPEEDLAB carefully and include your order number. Remove the old shipping label and attach the return label to the package. You can return the package at DHL and Hermes stations. For all other countries: Please contact us with your return request and our customer service will arrange the process.
SPEEDLAB covers the return costs within Germany.
Revocations from non-EU countries have to be shipped at your own expense.
In case of defective items and warranty claims please contact our customer service via phone (+4970229777818, Mo-Fri 9 am to 5 pm, Sat 9 am to 1 pm) or send us an e-mail to firstname.lastname@example.org
All merchandise must be returned unworn, unwashed,unused and with original tags attached to the merchandise.
Customers from Germany, the EU and world:
If you need to return an item, please contact us at (email) with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
After you have contacted us, you will receive a free shipping label for your return (within Germany only). For all other EU countries, the shipping label will be offset with 8 € against the value of the returned goods. For all other countries outside EU, the returned item must be shipped at your own expense.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
A return will be processed at SPEEDLAB within a few working days. Once your request has been successfully processed it will be confirmed by e-mail. A possibly necessary refund will be processed directly afterwards.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.