If you damage a Surface carbon wheel while riding during the lifetime of the wheel [Surface believes the reasonably expected lifetime is 10 years.
We will offer new Carbon rim at half price of the rim and repair it for free.
This Protection Care Program applies to Surface carbon wheels that are standard specification on New bikes as well as aftermarket wheel purchases. This applies to original owners only.
Program works as follows and are wheel-dependent on the extent of damage or crash.
• The rebuild of a damaged wheel (including spokes, decals, nipples, where needed) is free. We invoice you for the costs of the Rim and or if nipples/ hubs are damaged at a heavy discounted rate.
• A complete new wheel replacement at half price.
Please always ride safely and Stop riding the bike if you suspect any damage or crack
- Send us a picture to firstname.lastname@example.org
- Send us copy of the sales transaction/invoice
- Alternately if you in the area of Stuttgart, Germany, bring in your product to our Flagship Store.
Always ride safely. For more important safety information, see your local retailer or refer to your owner’s manual.
If your Space helmet has been involved in an crash/heavy fall, you may be eligible for a ‘pay-half price only” on a new Space replacement helmet. To participate in the scheme you must have purchased your helmet within the last two years.
To take advantage of this scheme all you need to do is send us image of the damaged helmet as well as Proof of Purchase. us an email to: email@example.com
If your Giro helmet has been involved in an accident, you may be eligible for a discount on a new Giro replacement helmet.
To participate in the scheme you must have purchased your helmet within the last two years. To take advantage of this scheme all you need to do is drop us an email with the below information;- A picture of the damaged helmet.
- A covering letter detailing the information of the accident.
- Proof of purchase of the damaged helmet.
- Details of which replacement helmet you would like. (Model, size and colour)
- Your full name and address.
- Contact telephone number.