plus minus cross arrow-left arrow-right arrow-bottom cart dropdown-arrow next previous heart search tick facebook fancy google-plus instagram pinterest tumblr twitter vimeo rss youtube lock video-play sale

SAFE SHOPPING  -  SECURE PAYMENT  -  worldwide shipping  -  LIFETIME WARRANTY  -  CASHBACK

Due to Covid-19 and our measures to protect our employees, it may take 7-15 working days for your order to leave our warehouse.

  • Shop
    • Accessories
    • Apparel
    • Components
    • Tools
    • Upgrade Kits
    • Wheels & Tires
    • Bikes
      • MTB
      • E-BIKES
      • FATBIKES
      • ROAD BIKE
      • Gravel/CX
      • City/Hybrid
      • LADIES BIKES
      • KIDS
  • Collections
  • Stories
  • Cycletainment
  • Community
  • B2B Login
  • Login
  • Facebook
  • Instagram
  • YouTube

Your cart is empty

Start shopping
  • Shop
    AccessoriesAccessories
    ApparelApparel
    ComponentsComponents
    ToolsTools
    Upgrade KitsUpgrade Kits
    Wheels & TyresWheels & Tires
    BikesBikes
    MTB E-BIKES FATBIKES ROAD BIKE Gravel/CX City/Hybrid LADIES BIKES KIDS
  • Collections
  • Stories
  • Cycletainment
  • Community

SpeedlabSpeedlab

  • B2B
  • Login
  • Cart 0
  • 0
  • B2B
  • Login
  • Cart 0
  • 0
  1. Home
  2. Frequently Asked Questions

FAQ Technical

FAQ General

FAQ Shipping

FAQ Payments & Leasing

FAQ Refund & Return

FAQ Testride Silverback & Workshop

FAQ Technical

Where do I find the frame number on my Silverback bike?

How to find the frame number on your Silverback bike:

  • On our classic bikes the frame number is located on the bottom bracket.
  • On our e-bike models the frame number is found on the left or right side near the motor.

How long do I have guarantee / warranty on my Silverback bike?

WARRANTY TERMS AND CONDITIONS

Your Silverback bike is warranted to be free from manufacturing defects for 2 years with effect from the date of sale. In addition, we provide our customers with the following warranty in the event of frame breakage outside the statutory warranty period as follows:

For all frames and rigid forks we guarantee from the date of sale from the dealer:

Aluminium – limited lifetime Guarantee* Carbon, Alu-Carbon 2 Years Guarantee

If a break occurs during this period (from date of sale), we will replace the frame with the same or similar. This warranty applies only to the frame. The cost of components necessary for the frame's function (e.g. seat post, derailleur, handlebar and stem, suspension fork …), even where a replacement frame necessitates replacement of some or all of these components, must be borne by the customer.

EXCLUSIONS:

All frame exchanges add on parts are not included into this extended warranty. Here the 2 years limited warranty applies.

We reserve the right to withhold this service if we ascertain that the damage has been caused purposefully or it is only cosmetic damage

We reserve the right to repair defective frames or parts or to replace them with the corresponding updated model. A condition of the warranty is normal use of the bike in accordance with the manufacturer’s stipulations.

Modification work outside the statutory warranty period (2 years) is not carried out or refunded by us free of charge.

We therefore request that the customer be fully aware of this stipulation on conclusion of the sales contract in order to avoid possible misunderstandings at a later date.

Special case: carbon frame and carbon forks

We offer you a Crash Replacement Support which is intended to provide an uncomplicated and cost-saving exchange service for your frame/fork where we exchange the damaged product at special price, please email us info@speedlab.shop to get more details.

Excluded from the guarantee and warranty are all forms of damage due to improper use or use not in accordance with manufacturer stipulations (e.g. use of a standard frame as a dirt bike, fitting double crown forks, extension of suspension travel, overstressing due to jumps etc.) and all defects due to normal wear and tear. The extended warranty does not apply to the dirt bikes and carbon frames and all fitted components necessitated by a frame swap.

If requested, we will fit your new frame with components in our service department. This service is subject to a charge. We will be pleased to make you an offer for this service and will get in touch with you if required. Your bike will be returned to you as soon as your order has been cleared and processed.

Guarantee: If the item to be replaced is no longer available in the original colour, you will receive a different colour or an upgrade to the successor model.

What is the approved structural weight limit/load limit for my Silverback bike?

For your own safety, please do not exceed the maximum structural weight limit/approved load limit specified for your particular model.

Through-axles and quick releases

The manufacturers' operating instructions for all makes of through-axles and quick releases fitted on our bikes can be found below.

Important information:
  • Always follow the manufacturer´s instructions
  • Before every ride, check that the through-axle or quick release is positioned and closed correctly
  • Please contact your Silverbacks dealer if you have any questions on correct usage

Why is my bike heavier than stated on the website?

It is not always possible to realise the exact weight for each bike, size and component. Our stated figures refer to the medium frame size without pedals.

Even in the same frame size, weights can vary considerably. This can be caused by variations in the thickness of frame material, longer welds, longer brake lines / shift cables / outer casings, etc...

Components can also be a cause of weight fluctuations - this applies particularly to tyres.

For each frame size you should allow for up to 250g - 300g additional weight due to these variations. We always try to publish accurate weight data. The best way to eliminate all variables and make up your own mind is to visit your local dealer and weigh your Silverback bike in the shop yourself

Is it possible to repair a damaged carbon frame?

Silverback does not offer a repair service for carbon-frame bikes.

We advise against repairing damaged carbon. The carbon fibres may suffer extensive structural damage that is not visible to the naked eye. If in doubt, always replace carbon parts immediately.

HOW LONG IS THE WARRANTY ON SUSPENSION FORKS AND SHOCKS?

There is a two-year manufacturer warranty on all suspensions, with the exception of wearing parts such as seals and lubricant. For more information, see the

Can I use my Silverback bike on a bicycle trainer?

Yes.

However, all full suspension and carbon frames are excluded. Carbon frames can be seriously damaged by permanently fixing the bike on the bicycle trainer.

How can I find the correct derailleur hanger?

There are several ways to find the right derailleur hanger for your bike. You can either find the bike which you have on our website and next to each bike there is a hanger recommendation section or alternatively, you can also open the page with the hanger and see the model recommendation next to it.

What are the advantages of internal cable routing?

Ultralight, weatherproof, 100% noiseless, thanks to crossed laying and with a clean look - these are the advantages of internally routed. If a cable change should become necessary, it can be easily done through the inspection opening on the bottom bracket.

What are parts subject to wear and tear and how long are they covered by guarantee?

The following is a non-exhaustive list of parts subject to wear and tear:

  • Rims (where rim brakes are fitted)
  • Tyres
  • Chains
  • Chainrings
  • Sprockets
  • Hub bearings
  • Sealed bearings
  • Headsets
  • Bearing sets on full-suspension frames
  • Wires and cables
  • Disc brake rotors
  • Brake pads
  • Handlebar grips
  • Saddles
  • Bushings, seals and bearings used in suspension components (fork, rear shock) and dropper seat posts
  • (Non-)rechargeable batteries used in electronic systems

Parts subject to wear and tear must be serviced and maintained regularly in order to ensure they work smoothly. Components subject to high loads and stresses, such as chains and bearing sets, must be replaced regularly.

Please note that parts subject to wear and tear are not covered by the standard guarantee and/or warranty.

How much does the servicing cost?

You can find detailed information on our services and pricing here: https://speedlab.shop/pages/workshop

Up to which brake disc diameter is my Silverback bike approved?

Only brake disc rotors with the same maximum diameter as the original rotors that were mounted to that specific model, series and year are authorised. This applies to both the front and rear brakes, even if the fork manufacturer specifies compatibility with larger rotors.

HOW MUCH ASSEMBLY IS REQURIED WHEN MY BIKE ARRIVES?

All Silverback bikes are 99% assembled and adjusted. In order to ship safely, we remove certain components such as the wheels, seatpost, pedals. Once delivered, assembling your bike is a quick and simple process using the tools and instructions:

E-bikes are delivered with the battery charged to 30%.

How often should I service my E-bike?

Due to the higher weight of the frame and the force applied by the engine, some parts are subject to wear and may have to be replaced a little earlier than a traditional bike. We recommend you service your E-Bike every 6 months.

Can I modify my bike ?

Our bikes and e-bikes go through many test processes from the idea to development and production and are developed and built exactly for their intended use. If you want to convert your speedlab.shop non-E-Bike to an E-Bike, or if you want to make basic modifications to your Canyon E-Bike, you will have to do so at your own risk. We cannot provide valid test results or empirical values for potential conversions and advise against conversions not directly specified by Canyon. Frame, fork and all other components are designed for a certain power and weight range. Therefore, unplanned modifications can lead to problems or defects

Can I use a Rohloff internal gear hub on my Silverback bike?

Yes.

Silverback frames with a disk brake mounting are approved for the use of Rohloff hubs.

The following needs to be considered:

Exceptions:

All bikes with electrical support (pedelecs)

All Bikes with rear suspension (fullsuspension bikes)

WHAT IS THE CRASH REPLACEMENT WARRANTY ON SURFACE WHEELS?

If you damage a Surface carbon wheel while riding during the lifetime of the wheel [Surface believes the reasonably expected lifetime is 10 years.

We will offer new Carbon rim at half price of the rim and repair it for free.

This Protection Care Program applies to Surface carbon wheels that are standard specification on New bikes as well as aftermarket wheel purchases. This applies to original owners only. Program works as follows and are wheel-dependent on the extent of damage or crash.

  • The rebuild of a damaged wheel (including spokes, decals, nipples, where needed) is free. We invoice you for the costs of the Rim and or if nipples/ hubs are damaged at a heavy discounted rate. or
  • A complete new wheel replacement at half price.

Please always ride safely and Stop riding the bike if you suspect any damage or crack

- Send us a picture to info@speedlab.shop

- Send us copy of the sales transaction/invoice

- Alternately if you in the area of Stuttgart, Germany, bring in your product to our Flagship Store.

Always ride safely. For more important safety information, see your local retailer or refer to your owner’s manual.

WHAT IS THE CRASH REPLACEMENT WARRANTY ON SPACE HELMETS?

If your Space helmet has been involved in a crash/heavy fall, you may be eligible for a ‘pay-half price only” on a new Space replacement helmet. To participate in the scheme you must have purchased your helmet within the last two years.

To take advantage of this scheme all you need to do is send us image of the damaged helmet as well as Proof of Purchase to: info@speedlab.shop

WHAT IS THE CRASH REPLACEMENT WARRANTY ON GIRO HELMETS?

If your Giro helmet has been involved in an accident, you may be eligible for a discount on a new Giro replacement helmet.

To participate in the scheme you must have purchased your helmet within the last two years. To take advantage of this scheme all you need to do is drop us an email with the below information;

- A picture of the damaged helmet.
- A covering letter detailing the information of the accident.
- Proof of purchase of the damaged helmet.
- Details of which replacement helmet you would like. (Model, size and colour)
- Your full name and address.
- Contact telephone number.

FAQ General

Is it possible to transfer guarantee to a second buyer?

No
The guarantee becomes null and void when the original buyer sells the bike.

Can I get my product personalised?

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

If I can't find a product on your website is it still available or do you still have it?

If an item is no longer listed it is likely it has been discontinued however if you really liked something and you can not find it anymore. Please contact us at info@speedlab.shop

SHALL I ACCEPT THE PARCEL IF IT ARRIVES DAMAGED?

You must check the contents of the package in the presence of the supplier before signing anything.

If you are refused this inspection, or if a product is missing or damaged, refuse to accept the package.

If you accept the package, no recourse is possible against our suppliers.

Please report any problem with your order to our customer service department by email or phone no later than 24 hours after delivery.

DO YOU DO A 10% DISCOUNT FOR BRITISH CYCLING MEMBERS?

We do not offer discounts for British cycling members on Speedlab, but we do have our very own BORNTOBEFAST cycling community membership, that have loads of benefits.

ARE THE PRICES DIFFERENT FROM THE STORE VS ONLINE?

There is no price difference from our products in-store or online.

WHAT IS THE BORNTOBEFAST CYCLING COMMUNITY MEMBERSHIP?

An experience in the cycling world where the customer is always number one. The Borntobefast Community is a global community of passionate, active cyclists with exclusive access to our Curated collection of products, experiences and Cycling Journal.

CAN YOU GIVE ME FURTHER INFOMATION ABOUT SIZING & FIT OF CLOTHING?

Despite our many years of experience it is not possible for us to make binding statements about sizes or fits. That is mainly because of our constantly changing range. Thus, we can not estimate what fits best to every customer. Some customers like tight clothe while other customers like wide clothes more.

You have the opportunity to try on your ordered items. If something does not fit you can use your right of revocation within 14 days.

AN ITEM IS CURRENTLY NOT AVAILABLE, WHEN WILL IT BE AVAIABLE AGAIN?

You have the possibility to use our notification service. You can enter your email address on the item page by using the corresponding button. You will get a notification as soon as the item is available again.

WHAT SHOULD I DO, IF I FORGOT TO ADD SOMETHING TO MY ORDER?

Contact us at info@speedlab.shop to specify what you would like to add to your order and we will assist you with this.

CAN I CHANGE MY DELIVERY ADDRESS AFTER I HAVE PLACED MY ORDER?

Yes, but only if your order hasn't been shipped yet and you haven't received a tracking number from us yet. To change your shipping address or make any changes to your order please send an email to: info@speedlab.shop

HOW CAN I TRACK MY ORDER?

Once your order is shipped, you will receive a tracking number and more information regarding the courier.

HOW DO I RESET MY PASSWORD?

If you have forgotten your password for Speedlab.shop, you can reset it by clicking login on the home screen and selecting 'Forgot your password?'. Our system will help you reset your password and access your account.

FAQ Shipping

When does the shipping take place?

SPEEDLAB ships from Monday to Friday with the exception of public holidays. We ship complete orders only, i.e. the dispatch usually takes place as soon as all ordered items are ready for dispatch. Please contact the SPEEDLAB service team if you wish a partial delivery.

Which freight companies are used to ship the orders?

Depending on destination country, package size, volume and weight, SPEEDLAB ships with the carriers German Post, DHL, German parcel service, DPD, USP. Deliveries of bulky goods, for example complete bicycles, will be handled by selected forwarding companies.

For return shipments SPEEDLAB cooperates with German Post, DHL and DPD. Large bulky goods like bicycles will be collected by a forwarding company.

In Germany and most European countries the goods are shipped with DHL, Hermes, DPD, UPS, DVS, German Post.

How much does the shipping cost?

STANDARD. FOR PARTS & CLOTHING (DOES NOT APPLY FOR BIKES SHIPMENT).
Germany 5,99 EURO DHL, DPD, Hermes, German Post
Rest of Europe 13,99 EURO DHL, DPD, Hermes
Rest of World 29,99 EURO DHL
Cash on Delivery + 4,9 €
BIKE PRICING.
In EU Union €39.00 Excluding Shipping to Islands
In Germany FREE OF CHARGE (island is subject to charge to 39 euro)
Rest Of World €390.00 Excluding Local Taxes on Bikes & Local VAT Charges

DELIVERY TIME for Rest Of World : 7 - 10 Working Days.

DELIVERY TIME in Germany : 1 - 2 Working Days.

DELIVERY TIME in EU Union : 2 - 5 Working Days.

EXPRESS SHIPMENTS.

For all items marked with this symbol, which are ordered on business days from Monday to Friday by 3 p.m. (CET), we offer the DHL Express shipping option or UPS for selected delivery countries. The DHL Express&UPS option is subject to an additional surcharge. It can be selected during the ordering process, provided that all items in the shopping cart offer the Express option. In addition the DHL Express option must be available for the selected delivery address.

An order within the EU usually arrives the following business day. Depending on the postal code of the delivery address, longer parcel delivery times may occur.

FOR PARTS & CLOTHING (DOES NOT APPLY FOR BIKES SHIPMENT).
Germany 15 EURO DHL, UPS, TNT
Rest of Europe 39 EURO DHL, UPS, TNT
Rest of World - on request

In-stock items will be shipped within Germany in 1-2 working days, within Europe and worldwide in 1-3 working days. Unfortunately the delivery at a certain date given by you is not possible due to logistic reasons.

Should the ordered item not be in stock, the delivery time is extended analogue to the delivery in our warehouse. Information regarding the availability can be obtained at +49-7022-999-717 or info@speedlab.shop

Please note: The ordered goods may be subject to a partial delivery.

Which taxes and duties are included in the price?

The indicated prices including VAT. In addition to the calculated SPEEDLAB shipping costs customers not living in the EU have to pay the national VAT and duty in their country for the imported goods.

SHALL I ACCEPT THE PARCEL IF IT ARRIVES DAMAGED?

You must check the contents of the package in the presence of the supplier before signing anything.

If you are refused this inspection, or if a product is missing or damaged, refuse to accept the package.

If you accept the package, no recourse is possible against our suppliers.

Please report any problem with your order to our customer service department by email or phone no later than 24 hours after delivery.

DO YOU SHIP OVERSEAS?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

HOW LONG WILL IT TAKE TO GET MY ORDER?

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

WHAT SHIPPING CARRIERS DO YOU USE?

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

DO YOU SHIP OUTSIDE OF GERMANY?

Yes. Speedlab is proud to offer a global delivery service.

FAQ Payments & Leasing

I live outside of germany. Which prices do you invoice for custormers like me?

The charging of V.A.T. is based upon the country of the delivery address.

I live in Switzerland. So it should be sent here. I can't find enough information from you. Of course VAT and customs apply. But the German VAT does not apply to this. A purchase is only possible for me if the German VAT is refunded/refunded.

If you have selected Switzerland as the country of delivery, we will show the German VAT on each item in our online shop. Since January 1st, 2019, you will only be charged Swiss VAT of 7.7% for actual deliveries to Switzerland.
Displayed price in the shop: €3899.00 incl. 19% VAT
Calculation of the amount to be paid: €3899.00 / 1.19 x 1.077 = 3528.76
In this case, your invoice amount is: €3528.76 plus shipping costs
  • For a VAT refund after an export, please send us the original of the export certificate and a copy of the sales invoice by registered mail. Please make a copy of the export certificate for your records.
  • National sales tax as well as customs & import fees:
  • In addition to the shipping costs calculated by Silverback, additional import costs may apply. These are usually import duties that may be incurred.
  • Important information on returning items from Switzerland and outside the EU.
  • Information for Swiss customers
  • Each consignment is checked by customs, which incurs customs fees.
  • Under certain circumstances, we will pay these customs duties or refund them to you upon presentation of the invoice.
  • For returned goods that were taxed upon import, you as a customer can claim back the domestic VAT at the responsible customs office.

IS IT SAFE TO USE MY CREDIT CARD ON YOUR WEBSITE?

YES! All purchases in our website are guaranteed maximum security! SL takes internet payment security very seriously. When you order online, your bank details are encrypted and sent to our server using the SSL protocol (Secure Socket Layer). This payment protocol is standard and known for transmitting data securely by the internet. They are never stored.

DOES SPEEDLAB OFFER VOUCHERS?

We offer a range of benefits to help you save like Sign up discount, Refer a friend, Earn Cashback & Write a review.

WHAT IS WISHLIST FOR?

Perhaps you want to buy one or more items at a later time? Then you can set the item 'on hold' in our wish list.

Therefore, you have to log in into your customer account. After that you can place as many items in your watch list as you wish.

How does the gift purchases work?

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

WHAT ARE THE BANK DETAILS OF SPEEDLAB?

Our banking details for EURO payments are as below:

Kreissparkasse Esslingen-Nuertingen
Bahnhofstrasse 8
73728 Esslingen
Deutschland

BLZ: 61150020

Kontonummer: 101530527

IBAN. NR.: DE05 6115 0020 0101 5305 27

Swift Code (BIC): ESSLDE 66

Kto. Inhaber/ Begünstigter: Silverback Technologie Gmbh

Can I lease my bike?

To order the perfect bike for you through bicycle leasing, we currently work exclusively with JobRad, Bike Leasing and Business Bike.

With these leasing companies, you can get a brand-new Canyon bike as a tax-deductible company bike, letting you save money.

The monthly instalments for your bike are simply deducted from your gross salary – without any upfront costs for you or your employer.

You can find all other current information (German only) at:

https://www.jobrad.org/faq/info-corona.html

https://www.businessbike.de/portal/registrierung

https://www.bikeleasing.de/vorteile-dienstfahrrad-beste-konditionen?gclid=CjwKCAiAn5uOBhADEiwA_pZwcBrRoIf_2gQujnKVTjPyS5mVdBJoq9OX1f7385w_oHJVwma6y0eRPxoCI2EQAvD_BwE

FAQ Refund & Return

How does the refund works?

The SPEEDLAB team will do its best to fulfill your requests.

You have the legal right to revoke your purchase contract within 14 days without giving an explicit reason. The revocation period of 14 days starts when you or a third party other than the delivery agent accept the purchased goods. In case of multiple separate deliveries from one order, the period starts upon delivery of the last package or piece of the order.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error

How can I cancel my order?

To initiate the revocation process, please write to us:

Silverback Technologie GmbH
Ohmstrasse 18
72622 Nuertingen

Germany
info@speedlab.shop
Tel: +49 7022 9777 818

that you wish to revoke your order. To be legally valid, your revocation must be in written form, via postal letter or e-mail.

Before the actual dispatch of your order, it can still be canceled. Please send us your request as soon as possible using the contact form or call us by phone. Should the payment have been charged already, it will be refunded in a timely manner.

Pack everything you want to return to SPEEDLAB carefully and include your order number. Remove the old shipping label and attach the return label to the package. You can return the package at DHL and Hermes stations. For all other countries: Please contact us with your return request and our customer service will arrange the process.

SHALL I ACCEPT THE PARCEL IF IT ARRIVES DAMAGED?

You must check the contents of the package in the presence of the supplier before signing anything.
If you are refused this inspection, or if a product is missing or damaged, refuse to accept the package.

If you accept the package, no recourse is possible against our suppliers.
Please report any problem with your order to our customer service department by email or phone no later than 24 hours after delivery.

Must I cover the return costs within Germany if I want to cancel my order?

Revocations from non-EU countries have to be shipped at your own expense.
In case of defective items and warranty claims please contact our customer service via phone (+4970229777818, Mo-Fri 9 am to 5 pm, Sat 9 am to 1 pm) or send us an e-mail to info@speedlab.shop
All merchandise must be returned unworn, unwashed,unused and with original tags attached to the merchandise.
After you have contacted us, you will receive a free shipping label for your return (within Germany only).
For all other EU countries, the shipping label will be offset with 8 € against the value of the returned goods. For all other countries outside EU, the returned item must be shipped at your own expense.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

What are non-refundable items?

- Gift cards
- Downloadable software products
- Some health and personal care items

How long does the refund takes?

A return will be processed at SPEEDLAB within a few working days. Once your request has been successfully processed it will be confirmed by e-mail. A possibly necessary refund will be processed directly afterwards. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

ITEM WAS DAMAGED DURING SHIPPING, WHAT DO I DO?

If your item was damaged during shipping, you are eligible for a full refund or we will issue a new product of your choice at our expense. When requesting your refund, please be ready to provide Customer Service with the order number, your name and proof of damage via a photograph when item arrived.

ITEMS ARE MISSING FROM MY ORDER WHAT CAN I DO?

Possible reasons: Orders shipped separately for logistical reasons. Ordered from different warehouses: If you ordered from two different warehouses the order will have multiple shipments. If you have checked, there is still something missing. Take photos of what has arrived and email what is missing to our Customer Service via our Contact Us page, including your order number and a copy of the parcel declaration and we will work to resolve your issue promptly.

MY ORDER ARRIVED AND NOTICED I HAD ORDERED THE WRONG PART, HOW DOES THE RETURN WORK?

We will send you a return label, so you are able to return the part back to us. Once we have received the part, we will provide you with an invoice for the return shipping cost. Once payment is made we will fulfill your order and ship part.

FAQ Testride Silverback & Workshop

Not sure about the size of bike you need? Or want to experience our showroom first hand?

Yes, it s very simple as 1,2,3, we offer to cover the costs of the ticket by train in the second class within Germany once you purchase the products at Speedlab with the value of 1000 euro and more. Buy the ticket by train in the second class, book appointment online, purchase the product above 1000 euro and we will refund the travel expenses in our store.

We believe in offering the right bike for the right fit at the right price.

Ride quality, balance and handling qualities are key to a best bicycle ride—are all important considerations when buying a bike, and experiencing these characteristics for yourself is the best way to be assured to making the right purchase.

We recommend to test a bike before you buy , so book ahead, so we can ensure the exact model you're interested in, is ready and waiting when you arrive.

Contact our store to discuss your demo bicycle options. We'll advise you on the best models for you to try before you buy, and arrange the whole process so it's completes your cycling experience.

Book appointment online:
https://speedlab.shop/pages/demo-centre

Do you need to service your bike?

Yes, it's easy, please fill out the easy application form online 24/7
https://speedlab.shop/pages/workshop

Do you service the bike which is bought somewhere else? Also online brands?

Yes. We do. please fill out the easy application form online 24/7
https://speedlab.shop/pages/workshop

I would like to send the bike to you for service but I don t have a carton to pack my bike.

It s no problem, at small charge of 19 Euro, we will send you a new bicycle carton which you can use to pack you bike for shipment to us. Just do not forget to choose this service while filling out the workshop form.

https://speedlab.shop/pages/workshop

WE WOULD LIKE TO INSPIRE YOU

- SIGN UP NOW AND GET 5 EURO OFF YOUR NEXT PURCHASE -


- BECOME A BORNTOBEFAST COMMUNITY MEMBER NOW -

Speedlab Shop

Shop Parts Categories

  • Fat bike
  • E-bike
  • Mountain
  • Road
  • Gravel
  • City bike
  • Kids
  • Bikes

SHOP ONLINE

  • Shop 24/7
  • Carefully Curated Products
  • Become a BTBF Member
  • Write a Review
  • Refer a Friend

VISIT OUR STORE

  • Find Our Location
  • Ship To Store
  • Demo Center
  • Workshop
  • Scientific Right Fit
  • Customisation

Services

  • Impressum
  • Terms and Conditions
  • Refund Policy
  • Shipping Policy
  • Warranty
  • Crash Replacement
  • Cancellation Policy
  • Return and Exchange Policy

Support

  • About
  • FAQ
  • Contact Us
  • Live Chat
  • Live Video Call
  • My Account
  • Order Status
  • Order History
  • Gift Purchase

Gift Cards

Speedlab gift card

Payment Options

Payment options - Speedlab

Jobrad

Jobrad

Business Bike

Business Bike

Bike Leasing

Bike Leasing

Flour

Shipment

Shipping companies - Speedlab

FOLLOW US

  • Facebook
  • Instagram
  • YouTube
© Speedlab Powered by the S-Espresso Cafe

FROM THE CITY OF INNOVATION STUTTGART, GERMANY

WE CARE ABOUT YOUR CULTURE

THE CYCLIST HOME FROM HOME

Book workshop appointments online
easy 24/7